Once you freeze your account, you won't be able to log in or register using the same email/phone/identity information. However, if you decide to unfreeze the account, you can unfreeze it by completing security authentication (Phone authentication, Email authentication and Authenticator app). You may contact our customer service for assistance if any difficulties are encountered.
Self-service tool
Checklist
- For quick access, click the button below:
- Open your OKX app and go to Main Menu in the top left corner.
- Select User Center at the top left corner
- Go to Account settings and select Security
- Find Account management, select Freeze account
- Select Proceed
- Select Freeze account
Notes
Getting Started
You can freeze your account after selecting Proceed
Note: it's required to bind with Google Authentication in your account before freezing it.
Details follow the official OKX help article; this page is a learning checklist, not an official mirror.
