To ensure the safety of our users and community, OKX may occasionally freeze restrict your accounts, in accordance with our Terms of Service. This is a security measure designed to maintain the integrity and compliance of the OKX platform. While an account is restricted, you may be unable to login to your account, withdraw, trade, or deposit funds. Available actions during an account restriction may differ in each case.
Why was my account restricted?
Checklist
- How do I complete the account review process?
- How long does a review take?
- Log in to OKX
- Close open positions
- How can I close my positions?
- On the App
- Select the position > Positioning and Assets
- Go to Positions & Assets and select Close all
- Select Close All at Market Price > Confirm to close all positions
- Select Confirm to close all positions
- On the Web
- Select the position > Current Position > Close > Confirm
Notes
Your account may be restricted for one or more of the following reasons:
Our risk system identified unusual or suspicious activity on your account
We need additional information from you to continue providing services
A periodic account review is required as part of our compliance obligations
Details follow the official OKX help article; this page is a learning checklist, not an official mirror.
