What should I do if my phone number/email address/authenticator app is unavailable?

Self-service tool

If you've lost access to any of your 2FA methods, you can follow the steps below:

Checklist

1. For quick access, click the button below:
2. I can log in to my account
3. On the app
4. Open your OKX app and go to Main Menu
5. Open Main Menu page
6. Select Account settings and go to Security and select Authenticator app / Phone / Email under the Authentication methods section
7. Select preferred medium of two-factor authentication to proceed
8. Select Change authenticator app / phone number / email address and select Reset authentication method
9. Select either the Email, Phone, or Authenticator app that you want to reset and select Confirm
10. Fill in the verification details, and select Confirm
11. On the web
12. Go to Profile and select Security > Security Center

Notes

You'll receive a confirmation upon successfully resetting your channel of security

If you remember password but fail two-factor authentication (2FA)

You'll receive a confirmation upon successfully resetting your authentication method

If you don't remember password, can't login:

Details follow the official OKX help article; this page is a learning checklist, not an official mirror.