Summary: When completing Identity Verification or Video Verification on the OKX platform, please ensure that your ID is not already associated with another account, and that your mobile app is updated to the latest version.
Below are some possible reasons that may lead to a failed identity verification:
Checklist
- Issue Description: You are unable to open the phone camera during video verification.
- Please go to your phone’s settings, locate OKX, enable camera access for the OKX App, and then try again.
- Confirm that the document is still valid and not expired.
- Go to OKX help center and submit a feedback form for the required materials as instructed.
- Go to a quiet environment.
- After answering, select the button to proceed.
- How to check the failed reason for identity verification?
Notes
Unable to upload photos in the app
Issue Description: You encounter a problem when trying to upload ID photos for identity verification.
No response when tapping the screen
Unable to Access the Camera
Details follow the official OKX help article; this page is a learning checklist, not an official mirror.
