You can only reset your wallet password by re-importing your seed phrase or private keys. If you've forgotten your wallet password, you're unable to retrieve your assets in your wallet permanently. If you forgot your OKX account's login password, refer here for more details.
You can open your OKX Wallet, and select Menu > Password > Reset wallet. Please note that resetting your wallet means restoring your OKX wallet to its initial state, and wiping out all the seed phrases, private keys, and wallet data. Once the reset is complete, you need to re-enter your seed phrase or private key to access your wallet.
Checklist
- What should I do if I forgot my password?
- How do I reset my wallet?
- Open Menu page
- How do I import a wallet?
- Why can't I find the account after importing the seed phrase?
- Your seed phrase isn't generated in the OKX wallet. You can go to the wallet app that created the seed phrase to try re-importing.
- Why do I need to back up seed phrases or private keys? How to back it up?
- Can I delete an account or remove a wallet from OKX Wallet?
- Why can't I find a specific crypto in my OKX Wallet, and how can I add it?
- How can I cancel or replace a pending Ethereum transaction in OKX Wallet?
- Simply go to OKX wallet, select More > History on the wallet homepage, find the issued transaction, and click Cancel transaction or Speed up as needed.
- Do I need to pay network fees for failed transactions in OKX Wallet?
Notes
You can open your OKX Wallet, and select ▼ > Add wallet > Import wallet > Restore keyless wallet/Cloud backup/Seed phrase/Private key. To learn how to import an existing wallet, refer to this FAQ for guidance.
If you import your seed phrase into the OKX wallet but find that the imported wallet isn't the account you need, it may be because:
You have multiple seed phrases, and the imported wallet isn't the one you want to restore. You can use the correct seed phrase to re-import your wallet.
The wallet account you're looking for is a derived account of the imported wallet. It's recommended to add an account under the wallet to see if the account you're looking for is in it.
Details follow the official OKX help article; this page is a learning checklist, not an official mirror.
