If you notice any unusual activity on your account, you have to contact official customer support immediately. We’ll assist you in freezing your account promptly to safeguard your assets. If you spot anything unusual in your account settings, make sure to review and refresh these key security settings:
Account password
Checklist
- Open your OKX App
- Select the Menu option
- Open User Center page
- Navigate to Profile and Settings
- Select Security
- Choose Login Password and follow the prompts to update it
- Select the Menu icon on the app > Pull down to access the Toolbar > Select API > Delete any APIs not created by the account owner.
- Open the OKX App > Navigate to the Exchange section on the homepage and select the Menu icon
- Select P2P Trading
- Go to Profile on the homepage
- Select Profile on the P2P trading page
- Select Payment
Notes
You can change your login password by following these steps:
Note: it's recommended to use a strong password that includes a mix of lowercase and uppercase letters, numbers, and special characters. Avoid reusing the same password as your email account. For added protection, clear your browser cache and cookies during this process.
Two-factor authentication
If you find that the Google Authenticator has been linked and that the action was not performed by you, please reset it immediately.
Details follow the official OKX help article; this page is a learning checklist, not an official mirror.
