What is My Tickets?
You can view your past chat history with our Customer Support in your support ticket records.
Checklist
- How you receive these updates depends on how your ticket was submitted — as a logged-in user or as a guest.
- How do I view ticket details, conversation history, and reply to a support ticket?
- Load your app and select Menu after you log in
- Proceed to select Menu
- Select Get help
- Select Get help
- Select Check your tickets to view all your open and closed tickets
- Click the Check your tickets
- Select the ticket you’d like to view or respond to
- Click Send to submit your response
- Log in to your account here and select the Question mark icon in the top menu
- Select My Tickets from the dropdown menu
Notes
Besides, we want to make sure you’re always informed and never left wondering about the status of your support requests. Once you submit a ticket, we'll review your application as soon as possible during working hours, you’ll automatically receive updates whenever there’s new activity, such as a reply from our team, a request for more details, or confirmation that your issue has been resolved.
Below, we’ll explain how to view ticket details, conversation history, and reply to support ticket updates on both the app and web platform.
How'll you be notified of our updates?
For logged-in users
Details follow the official OKX help article; this page is a learning checklist, not an official mirror.
