You are required to complete identity verification in order to make withdrawals. During the withdrawal process, you may encounter withdrawal restrictions or account security locks (both on-chain withdrawals and internal transfers), including 24-hour security holds triggered by account changes. This article explains the common causes and how to remove or lift each restriction.
24-hour withdrawal restriction (account security settings)
Checklist
- 24-hour withdrawal restriction (account security settings)
- Fund password changes
- The latest app version no longer requires a fund password. If your page shows a 24-hour withdrawal restriction due to a fund password change, update the app to the latest version or use the web version to continue.
- Note: if you've created a wallet, make sure you back up your seed phrase and private key before updating. Otherwise, your assets can't be recovered.
- Login password changes
- Changes to phone number, email, or authenticator
Notes
Fund password changes
The latest app version no longer requires a fund password. If your page shows a 24-hour withdrawal restriction due to a fund password change, update the app to the latest version or use the web version to continue.
Note: if you've created a wallet, make sure you back up your seed phrase and private key before updating. Otherwise, your assets can't be recovered.
Login password changes
Details follow the official OKX help article; this page is a learning checklist, not an official mirror.
