What should I do if I encounter payment issues when buying crypto?

If you encounter payment issues while buying crypto through P2P, you can refer to the following solutions:

I'm unable to complete the payment

Checklist

1. If you encounter payment issues while buying crypto through P2P, you can refer to the following solutions:
2. I'm unable to complete the payment
3. My bank card can't complete the payment
4. If a risk warning appears and the transfer can’t be completed, contact the seller through the platform's in-app chat to check whether you can switch to another payment method.
5. Note: it's recommended to make payments directly through the bank's official app or online banking, and avoid using third-party payment platforms where possible.
6. The seller's payment information is invalid
7. If the payment method provided by the seller is incorrect or invalid, such as an insufficient number of bank card digits or a garbled card number, resulting in the inability to make a payment.

Notes

My bank card can't complete the payment

If a risk warning appears and the transfer can’t be completed, contact the seller through the platform's in-app chat to check whether you can switch to another payment method.

Note: it's recommended to make payments directly through the bank's official app or online banking, and avoid using third-party payment platforms where possible.

The seller's payment information is invalid

Details follow the official OKX help article; this page is a learning checklist, not an official mirror.