When buying crypto, buyers must complete payment using the payment method provided by the seller on the order page. After completed the payment, the buyer should select Payment Completed, after which the seller will release the crypto.
If a buyer selected Payment Completed without actually completing the payment, the following measures will apply.
Checklist
- Selected Payment Completed without making payment
- Selecting Payment Completed before actually making payment
- (1) Please complete payment within the time specified by the seller, and only then select Payment Completed.
Notes
Seller is a regular user
The seller has the right to request cancellation of the order. If the buyer is complained against once in the same day, system will automatically restrict the buyer’s buying privileges for the remainder of the day. The restriction will be automatically lifted at 24:00 (UTC+8).
Seller is a merchant
If the seller confirms that payment has not been received, they may submit a dispute via the order page to cancel the order. The buyer must submit valid payment proof within 10 minutes. If the buyer does not provide payment proof within the required time, the order will be automatically canceled. If the buyer submits proof on time and the seller confirmed the receipt of payment, the seller may withdraw the dispute and proceed to release the crypto.
Details follow the official OKX help article; this page is a learning checklist, not an official mirror.
