When trading on OKX, the platform's anti-money laundering (AML) risk control system can be triggered due to certain suspicious operations, resulting in restrictions for the user from using certain functions.
During the risk control period, please ensure you stay reachable. Check if the email address you linked to your OKX account received an email from OKX. Please follow the instructions in the email. Once the review is complete and considered risk-free, we'll unfreeze your account within 1 to 3 working days.
Checklist
- What should I do if I trigger the platform's risk control?
- Why can’t I appeal T+1 orders?
- I've submitted the required materials. When can I expect an update?
- I need help providing some information requested in the email from OKX. What should I do?
- Why am I still asked to submit additional materials after my initial submission?
- How will I be notified once the restrictions have been removed?
- Why can I only reach out via email?
- Which transactions and functions will be restricted when I'm under risk control?
- Account observation period explained
- What can I do to avoid triggering risk control?
Notes
You can submit a self-service appeal in the app by following these steps. This is the fastest and most effective way to process your appeal.
You can go to your OKX app homepage > P2P trading, select the Appeal in the pop-up window at the bottom of the page. Please complete the facial recognition verification as prompted and submit all required materials. Ensure that the information provided is clear, accurate, and authentic to avoid delays in processing.
Learn more here How do I raise a dispute when using P2P trading?
You may be required to update the app and complete the self-service appeal by following the instructions provided in the email.
Details follow the official OKX help article; this page is a learning checklist, not an official mirror.
