What should I do if I release crypto but haven’t received payment?

If the buyer is contactable

If the buyer is uncontactable

Checklist

1. On the app:
2. Go to P2P trading > Orders > Select the completed order in question > Chat
3. On the app:

Notes

If you mistakenly released crypto before confirming payment, submit a dispute immediately: Go to P2P trading > Orders > Select the completed order in question > Dispute, and make sure to:

Include supporting evidence when submitting your dispute (e.g., screenshots showing no payment was received in your account)

Also contact customer service as soon as possible to speed up the resolution

For more details on disputes, kindly refer to How to dispute when encountering issues during P2P trading?

Details follow the official OKX help article; this page is a learning checklist, not an official mirror.