We send SMS codes to the mobile phone linked to your OKX account. Codes may take some time to arrive, and each is valid for 10 minutes. Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions:
Clear your browser or mobile app cache, then request a new code.
Checklist
- Why am I not receiving the SMS authentication code?
- If you can't log in, switch to other alternatives, see the steps below to know how it's done.
- How can I troubleshoot when I don't receive the SMS code?
- On the App
- Select Log in > fill in your phone number/email address >select Forgot your password > select Unable to verify
- Select Unable to change to different verification methods on the code authentication page on the app
- You can choose an alternative verification method, such as the Authenticator app, voice call, Telegram or WhatsApp to complete the verification.
- Select other methods available to authenticate your account on the app
- On the Web
- Select Log in > fill in your phone number/email address >select Forgot your password > select Unable to verify
- Select Unable to change to different verification methods on the code authentication page on the web
- You can choose an alternative verification method, such as the Authenticator app, voice call, Telegram or WhatsApp to complete the verification.
Notes
Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.
Note: security codes can be delivered via SMS and voice messages for OTP verification. Users in selected countries or regions can receive security codes through internet-based messaging services, please refer to the verification methods displayed on your page.
If you’re having trouble receiving verification messages, try the following:
Restart your phone: Long device uptime may affect signal reception. Restart your phone and try again.
Details follow the official OKX help article; this page is a learning checklist, not an official mirror.
