If tapping Check for Updates doesn't trigger an automatic update, the download fails, your phone requires authorization, the installation fails, or region-restricted download, you can back up your wallet and reinstall the app.
Note: make sure to back up your wallet before reinstalling. If your wallet data is lost, the assets in your wallet cannot be recovered.
Checklist
- Download Method 1: Homepage Pop-up
- Download Method 2: Check for Updates
- What should I do if my phone blocks or intercepts the installation, or says the app is risky and won't install?
- Tap Allow to continue the installation without moving it to managed storage, then tap Continue Installing again.
- Tap Cancel — don't choose to search for the app in the Huawei AppGallery — then follow the on-screen prompts to complete the installation.
- From your phone's home screen, go to Settings > System > Pure Mode > Exit.
- Go to Settings > Security > More Security Settings and turn off External Source App Checks.
- If the app prompts you to update but you can't open it, try the following:
- Update the app: Go to the app store and download the latest version.
Notes
Your device also needs access to Google services to complete the update.
You can send "Download OKX" to [email protected] to automatically receive a download link.
If you're still unable to resolve the issue on your own, tap the customer support button below to get a link, then paste it into your browser to download and update the app.
When a new version of the OKX App is released, a pop-up update notification will appear on the homepage. Tap Update Now in the pop-up to download and install the latest version. Your device needs access to Google services to complete the update.
Details follow the official OKX help article; this page is a learning checklist, not an official mirror.
