Our P2P Trading is a safe and convenient way to buy or sell crypto. You can raise disputes in these situations:
When selling crypto via P2P Trading, you can raise a dispute if the buyer has marked the order as paid but the seller hasn't received the payment.
Checklist
- How can I raise a dispute in P2P Trading?
- On the app
- Head over to the canceled order page and select the Need help? option
- Enter the first entry to raise a dispute via the Need help? option
- A page of Get help will load up and you have to select the issue of your dispute
- Select the Raise dispute option and proceed to follow the instructions on-screen
- On the web
- Head over to the canceled order and select the Need help? option
- Enter the first entry to raise a dispute via the Need help? option
- A pop-up inquiring about the issue you're facing will appear and you have to select the issue of your dispute, before selecting Get help
- Select the Raise dispute option and proceed to follow the instructions on-screen
- On the app
Notes
When buying crypto, if the seller doesn’t release the crypto, you can also raise a dispute.
After a transaction is done, you can also raise a dispute in the order if there is any issue.
Our customer support team strives to handle all your disputes with care, but we'll need some processing time to review your case.
The resolution of the case depends on the response of both buyer and seller. Also, the more relevant information you provide, the faster we can handle your case. Please allow up to 24 hours for the team to respond to your case.
Details follow the official OKX help article; this page is a learning checklist, not an official mirror.
