How can I troubleshoot web or app issues?

Why can't I take screenshots on the desktop app?

Other issues

Checklist

1. If you're unable to take screenshots in the desktop app, you may right-click on an empty area of the desktop app and enable screen sharing protection.
2. Go to Settings > Apps > OKX app > Storage.
3. Select Clear Cache first. If issues persist, select Clear Data (this logs you out but fixes many deep bugs).
4. Navigate to Menu (9-dot icon) > About OKX > Clear cache. If this option is unavailable, deleting and reinstalling the app achieves the same effect.
5. Open your browser settings.
6. Select Cookies and Cached files, then confirm to clear them.

Notes

If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:

Use an incognito browser

Try accessing OKX using Incognito mode in your browser.

Clear cache or data

Details follow the official OKX help article; this page is a learning checklist, not an official mirror.