It can be difficult to determine if you're dealing with a scammer during your transactions. Or, you might've suspected a scammer but don't know what to do.
Here are some tips to avoid potential scammers and learn how to secure your assets.
Checklist
- Does OKX hold crypto or cash?
- What should I do if I'm dealing with a scammer or have been scammed?
- How can I further safeguard myself if I'm a seller?
- What should you do if you received money from an account that's not with the buyer's name, but the buyer selected the Payment Completed option?
- What should I do if I’m scammed in a P2P trade and the other party refuses to refund?
- How can I avoid being scammed by a “pig-butchering” scheme?
- What is the “Please Pay on My Behalf” scam and how can I avoid it?
Notes
We only hold onto the seller's crypto once the order is made, for security (otherwise known as escrow). Escrow is a legal term used when a third party holds the assets in a transaction until an agreement has been met between the buyer and the seller.
We don't hold onto cash or freeze any payments from the buyer as the payment is made offline — from card to card (or from wallet to wallet). It's technically impossible for us to hold to payments made outside of the OKX platform.
We'll release the crypto to the buyer's account after the seller confirms the payment has been received and selects the Release Crypto option.
Raise a dispute immediately if you find any suspicious activities or scammers during the transaction process. Our customer support team will look into it and contact you.
Details follow the official OKX help article; this page is a learning checklist, not an official mirror.
