A deposit/withdrawal suspension can be caused by a variety of factors, such as a mainnet upgrade, wallet maintenance/upgrade, or a hard fork. The timeline for resuming service will depend on the situation, so please be patient or contact the project team for assistance. Below are some of the common reasons for a deposit/withdrawal suspension:
Wallet maintenance/upgrade (Deposit/withdrawal suspension)
Checklist
- Wallet maintenance/upgrade (Deposit/withdrawal suspension)
- For wallet maintenance/upgrades, we'll state the resume time for their own wallet. For third party wallets, we'll stay in close contact and resume service as soon as the upgrade is complete.
- Blockchain mainnet upgrade/maintenance/Token migration (Deposit/withdrawal suspension)
- The official announcement from the project team is the main source of information regarding the completion time of a blockchain mainnet upgrade/maintenance.
Notes
For wallet maintenance/upgrades, we'll state the resume time for their own wallet. For third party wallets, we'll stay in close contact and resume service as soon as the upgrade is complete.
Why does a wallet need maintenance/upgrade? Upgrading and maintaining a wallet is essential in order to provide better service and asset security to our users. Upgrades introduce new features and optimise existing ones, while maintenance involves fixing technical bugs and conducting asset audits.
If I encounter this situation, what should I do? It's recommended that you pay close attention to our latest announcement for updates on the status of wallet maintenance/upgrades, so you can stay informed and resume operations as soon as possible.
Blockchain mainnet upgrade/maintenance/Token migration (Deposit/withdrawal suspension)
Details follow the official OKX help article; this page is a learning checklist, not an official mirror.
