What should I do if the other platform didn't receive my withdrawal?

When you withdraw funds from our platform to another platform, the withdrawal goes through three stages:

Our platform sends out funds > Block miners confirm > Funds credited to the other platform.

Checklist

1. When you withdraw funds from our platform to another platform, the withdrawal goes through three stages:
2. Our platform sends out funds > Block miners confirm > Funds credited to the other platform.
3. If our platform shows that the withdrawal has been transferred out, but the other platform indicates that it hasn't arrived, these might be the reasons and how you should deal with it:
4. Block not confirmed, please be patient:
5. After the digital asset withdrawal is recorded on the blockchain, we recommend providing the hash value to the receiving platform for tracking.
6. Block confirmation complete, please contact the other platform:
7. If your withdrawal didn't arrive due to an error during the withdrawal process, please refer to What should I do if I made a mistake during withdrawal?

Notes

If our platform shows that the withdrawal has been transferred out, but the other platform indicates that it hasn't arrived, these might be the reasons and how you should deal with it:

Block not confirmed, please be patient:

After the digital asset withdrawal is recorded on the blockchain, we recommend providing the hash value to the receiving platform for tracking.

Block confirmation complete, please contact the other platform:

Details follow the official OKX help article; this page is a learning checklist, not an official mirror.