When you withdraw cryptos from OKX, please ensure that the network and crypto are supported by the recipient's platform or wallet. Once your withdrawal status is marked as In Progress or Transferred Out, you cannot cancel the withdrawal on OKX. You will need to contact the recipient's platform or wallet for assistance in recovering or reversing the transaction.
1. If you used a network not supported by the other platform or withdrew an unsupported crypto, you need to contact the other platform or wallet for assistance.
Checklist
- If the network or address is inconsistent, you need to contact the other platform or wallet for resolution.
- Ensure that the deposit and withdrawal networks and addresses match. Please confirm whether the other platform or wallet has credited the funds.
Notes
Problem scenario:
Before withdrawing cryptos, please confirm that the recipient platform or wallet supports the network and address. For example, some platforms or wallets do not support or are not compatible with the Ton or X-layer networks. Therefore, when withdrawing USDT, you cannot use these two networks, even if the fees are lower.
Solution:
Before depositing, ensure that both the network and the crypto are supported by the platform. If you withdraw an asset that the other platform does not support, or use an incompatible network, you will need to contact the other platform or wallet for assistance.
Details follow the official OKX help article; this page is a learning checklist, not an official mirror.
