Before you continue, please note the following:
The recovery methods described in this article apply only to withdrawals sent to a third-party wallet.
Checklist
- If you select the wrong network when withdrawing assets to a third-party platform or your wallet, you may not receive the assets.
- Import your third-party wallet into OKX Web3 wallet via seed phrase or private key. Learn more on how to import the wallet on OKX
- Go to Wallet and select I already have one
- Open your OKX exchange account, and select Assets > Deposit
- Select Copy to copy the deposit address
- Return to your Web3 wallet, select Send > select crypto and network
- Select send in your Web3 wallet
- Paste the deposit address you copied from your exchange account
- Enter the amount and select Next to review your send details and select Confirm to complete the process of retrieving the assets
- Import your third-party wallet into OKX Web3 wallet via seed phrase or private key. Learn more on how to import the wallet on OKX
- Log in to your OKX exchange account, and select Assets > Deposit
- Select Copy to copy the deposit address
Notes
Recovery requires access to the private key or seed phrase of the original address.
If your withdrawal was sent to an exchange platform, please contact the exchange’s support team for assistance.
Retrieve it via Web3 wallet
App
Details follow the official OKX help article; this page is a learning checklist, not an official mirror.
