Causes
The deposit address isn't associated with the OKX platform:
Checklist
- The deposit address isn't associated with the OKX platform:
- Due to user operational errors, these issues can't be addressed temporarily.
- Deposits made to a major wallet address:
- Require user verification before processing.
- Learn more here.
- Support and Recovery
- Step 1: Confirm that the cryptocurrency, network, and token contract match
Notes
Due to user operational errors, these issues can't be addressed temporarily.
Deposits made to a major wallet address:
Require user verification before processing.
Learn more here.


Details follow the official OKX help article; this page is a learning checklist, not an official mirror.









