To improve our user experience, we support untradable asset withdrawals. (Please note that there is no collaboration of any kind between us and any service provider for untradable assets that we haven't supported. We shall not be responsible for any issue that may arise in relation to your untradable assets, and you should carefully manage such assets to avoid any losses.)
If you accidentally deposit crypto that we don't support to your account, you can't use or trade these assets in our platform. However, you can now withdraw the assets by yourself hassle-free.
Checklist
- On the app
- Open the OKX app, go to Assets
- Select the crypto that you want to Withdraw
- On the web
- Go to Assets, and select Withdraw
- Find the Select crypto field, choose the crypto that you want to withdraw under Untradable assets
- Choose the crypto to withdraw under Untradeable asset
- Enter your withdrawal address in the Address/Domain field and your desired withdrawal amount in the Amount field
- Select your desired account to pay the fee in the Fee field
- Make sure all the details are correct, and select Submit to confirm the transaction
- Enter your withdrawal address, withdrawal amount, and preferred account to pay the network fee
- How to avoid depositing untradable assets to OKX?
Notes
Here's how to do it:
Scroll down and find the Untradable assets
Note: ensure the Show untradable assets is toggled on in the display settings
Note: You can only withdraw the untradable cryptos that OKX supports for withdrawal
Details follow the official OKX help article; this page is a learning checklist, not an official mirror.
