Once you've submitted your order but it's in the pending state for too long, you can try to manually redeem your assets from the Portal Bridge by following the steps below:
Copy your transaction hash by going to Trade > Swap > Transaction History on the web or app. Choose the transaction, then select Transaction Details to access and copy the transaction hash
Checklist
- Select the transaction details
- Go to the Portal Bridge:
- Select Resume transaction to access the page where you can search for your transaction hash
- Select the network for the Send to part and paste the transaction hash into the search menu
Notes
Copy the transaction hash
Head to the Resume transaction to load the transaction hash page
Fill in the transaction hash to search for your transaction
Toggle on the Switch to manual claim option and connect your wallet to claim your funds afterwards
Details follow the official OKX help article; this page is a learning checklist, not an official mirror.
