After you've completed your order but haven't received your funds in your account, you can manually redeem it with the following guidelines:
Copy your transaction hash by going to Trade > Swap > Transaction History on the web or app. Choose the transaction, then select Transaction Details to access and copy the transaction hash
Checklist
- Select the transaction details option
- Open Arbitrum Tools by selecting the button below, and once you're in; insert your transaction hash, and select Submit:
- Select Submit to check the transaction status
- If your funds are stuck, you'll be prompted to connect your wallet. Select Connect to connect your wallet
- Once you have connected your wallet, select Redeem to manually redeem your funds
- Select redeem to redeem your fund
Notes
Copy the transaction hash
Note: ensure that you've switched the network of your wallet to ARB network
Connect your wallet with ARB network
You can check the status of the redemption in the statement generated
Details follow the official OKX help article; this page is a learning checklist, not an official mirror.
